Al Mawakhat Nexus

Weekly Overview

Conversations started and bot vs agent split (last 7 days)

Bot only

Agent requested

Callback Performance

Callback requests and call outcomes in the selected period

Response Performance

Average first-response times after callback and chat activity

Pipeline Funnel

Track lead progression through the pipeline

Documents Received 0

Processing Fee Paid 0

Application Approved 0

Disbursement Issued 0

Interest Insights

Unique contacts by most requested information in the selected period

Bot Information Interest

Agent Request Insights

Top Inquiries

Most requested programs in the selected period

Queue Snapshot

Operational overview

Recent Leads

Latest inquiries captured from WhatsApp

Name	Program	Phone	Status	Updated

Chats

Live inquiries

0

Loaded 0

Waiting 0

Active 0

Unread 0

A

Select a conversation

Open any inquiry to view and respond

💬

No conversation selected

Choose a lead from the chat list to start responding.

Agent Management

Create and manage support agents

Dashboard Access Lahore Karachi

Name	Username	Role	Dashboard	Branches	Status	Action

Quick Replies

Shared shortcuts every agent can use by typing "/" in the message box

Shortcut	Message	Action

Dashboard